Delivery & Returns

* * Order before 10am to get next day deliver. Orders placed after 10am will be sent out the following day. * *

Parcelforce 24 service. £6 (FREE when you spend over £150)

• Deliveries are made Monday to Friday and this service requires a signature upon receipt.
• Deliveries are made the next business day, after your order has been dispatched.
• Include your mobile number in your order for a text update from Parcelforce.
• Deliveries to the Highlands and Northern Ireland may take up to 3 days.

• If you are not in to accept delivery of your parcel, Parcel Force will leave a card with further instruction.
• Please try to ensure you re-arrange delivery or collect it yourself as we will have to charge you to re-send your order if it is returned to us.
• We cannot request that your parcel be left without a signature, whether that is in a shed, behind the bins or anywhere else someone isn't available to sign. We can request that it is left with a specific neighbour or you can give your work/friends/family's address as your shipping address if you know you will be out.

Europe

European Orders are sent with Royal Mail's International Signed For service. £7.50

This should normally take between 5 and 10 working days from when your order was dispatched. It is an Airmail Service. There is only tracking until the package leaves the UK and will require a signature on delivery.

IMPORTANT INFORMATION:

• Please be aware that delays can occur in customs and these delays are outside of our control.
• Any customs or import duties are levied once the package reaches its destination country.
• Any additional charges for customs clearance must be borne by the recipient.
• We cannot mark any orders as 'gifts' or with a lower value so please don't ask us to do so. 

Rest of World

Orders are welcome from anywhere in the world!

Outside of Europe orders are sent with Royal Mail's Signed For service

Royal Mail's International Signed For service. Rest of World. £10

This should normally take between 10 and 20 working days from when your order was dispatched. It is an Airmail Service. There is only tracking until the package leaves the UK and will require a signature on delivery.

• Please be aware that delays can occur in customs and these delays are outside of our control.
• Any customs or import duties are levied once the package reaches its destination country.
• Any additional charges for customs clearance must be borne by the recipient.
• We cannot mark any orders as 'gifts' or with a lower value so please don't ask us to do so. 

Orders are sent as quickly as possible once we've confirmed payment. This is usually within 7 days. We will inform you as soon as we know if there are any problems or discrepancies.

Important note to customers outside of the EU - If you are returning items from outside the EU you MUST mark them very clearly as Returned Goods. If they are labelled incorrectly we will be unable to refund you

any costs we may incur to release them. 

Missing orders

We don't often have orders which go missing but sadly it can happen.

Often this happens when the post person forgets to leave a card and the order isn't really lost at all. The best first step is to e mail us at info@DeadlyistheFemale.com with your order number. We can then send you your tracking number. This normally solves the problem.

UK orders - Please wait 7 days before contacting us.

Orders outside the UK - Please wait 28 days before contacting us.

Returns

We are happy to offer a refund or exchange on unworn items returned to us within 14 days of you receiving them. Tags must not be removed and the items must be in the condition you received them in. 

All items are checked before dispatch.

In the unlikely event your item is damaged or incorrect please follow these simple steps - 

1. Go to any item on the website and click the returns tab above the description. You can click to print out a simple returns form. Alternatively you can make a clear note on the packing slip you received with your order stating if you'd like to exchange or refund. 

The more information we have the faster we can process your return.

2. Post your item back to us packaged neatly and securely. We recommend you use a postal service with tracking and insurance as we cannot process any returns until we receive them. 

We will process your return within 7 days of receiving it and you will receive an automated email letting you know. 

Please check your spam folders and wait the full 7 working days before contacting us if you haven't heard anything.

Important note to customers outside of the EU - If you are returning items from outside the EU you MUST

mark them very clearly as Returned Goods. If they are labelled incorrectly we will be unable to refund you any costs we may incur to release them. 

Please make sure items come back to us in the same condition they were sent to you or we won't be able to process your return. Ensure you don't wear deodorant or perfume or anything else that could leave a mark/scent when trying on the clothes.